Saltz is free for buyers.

You can find more information about our business model on this page (how does it work/how much does it cost).

We are able to give you as a pharma professional the entire package from start to finish for purchasing pharmaceuticals. From sourcing to receiving the shipment.

The old fashioned way would be to have to use a few different search engines and filtering through the results, contacting your own network, sending e-mails, calling sales departments, having to gather all information together…. this takes up a lot of your time.

On our platform you can send your inquiry, even to multiple producers at once, with a few mouse clicks. And in your dashboard you’ll get an overview of all the inquiries you’ve sent, the orders you’ve placed, shipping documents you’ve received. It’s basically your online CRM system.

As a buyer you will pay Saltz. The funds will be transferred to a bank account called “Saltz Secure Payment”. By doing so, we can guarantee a safe and trustworthy payment settlement of the order.

You can read more about the secure payment and the Saltz guarantee on this page (how does it work/guarantee).

You will receive a price offer from the actual Supplier, as long as the supplier itself is active on the platform. Not all of them are active (yet!).

The entire platform with all of its features is free of charge for buyers. So no, you don’t have to pay as a buyer!

On the homepage you can use the search bar to look up the API or raw material you are looking for. You can search on the name, a synonym or the CAS-number.

You can click on the result in the search bar or you can press the Enter key, which will bring you to the result page.

To send an inquiry simply select the “Send inquiry” button on the right side of the supplier of your choice. It is necessary to be logged in though! The website will ask you to log in if you aren’t yet.

All communication with suppliers is done on the platform itself in the chat. This is also necessary in order for us to offer stuff like the Saltz Guarantee and to keep the platform running. In case you find yourself needing to contact a supplier differently, contact us at Saltz and we’ll discuss what is best.

Yes, we’d be happy to have your products on the platform!

Are you a supplier and would like more info? Check out this page (become a supplier).

Multiple ways! If we’re in the office, you can use the live chat located on the bottom right of the screen. You can also shoot us an e-mail at info@saltz.in, use the contact form or call us during office hours.

You will receive a price offer from the actual supplier, as long as the supplier itself is active on the platform. Not all of them are active (yet!).

On the Saltz platform. The platform sens the order directly to the supplier of your choice. It’s all integrated in the inquiry and chat module.

You can download a (reference) certificates of analysis, or CoA, by pressing the green download button in the CoA column. You need to be logged in, and the suppliers needs to have uploaded one.

On the result page, you can see which certificates the supplier has available for the API you are looking for. The checkmarks indicate whether or not the supplier has the certificate.

You can ask for the certificates you’d like to receive in the chat, after which the supplier will be able to send them to you in once

Saltz checks the documents to make sure that, for instance, someone hasn’t uploaded a broken or blank file.

But it’s the buyers responsibility to check the content, to validate and approve the documents and thus the supplier. Feel free to contact us if you have doubts or need technical support, and we’ll do our best to assist you.

There is a different FAQ page intended specifically for suppliers and traders. Check out the answer to this question, and many more, by clicking on this link (frequently asked supplier questions).

Yes, during the order process you wil be able to add (B2B related) conditions for the other party to accept. You’ll come across this option at a certain point during the order process, it is optional though.

Placing an order for you as a buyer is free of any charge.

Currently there are two possibilities, Ex-works (EXW) and Carriage and Insurance Paid (CIP) to the place of your choice.

Contact us if you can not work with this and we’ll find a solution together.

Yes, this is possible if you have the right qualifications, permits and certificates. All narcotic orders have to pass our strict Narcotic Validation.

Yes anyone can send and receive orders. After confirmation of the order though, both the buyer and the supplier will have to pass a Financial and Quality Validation by Saltz.

Only pharmaceutical professionals and business will be approved, end-users or consumers can not use Saltz.

It’s up to buyer and supplier if, and how the shipment will be insured. It depends on the Incoterms, amongst other factors. Saltz currently doesn’t offer any insurances.

You should contact the supplier as soon as you can and also inform Saltz about the problem.

Multiple ways! During office hours (we’re located in Amsterdam), you can use the live chat located on the bottom right of the screen. You can also shoot us an e-mail at info@saltz.in, use the contact form or call us during office hours.

Currently, you can only pay the proforma invoice by wire transfer (SEPA or SWIFT). Detailed payment instructions will be shown during the order process.

In order to provide a safe transaction between you and the supplier, the payment always is in advance (T/T).

You can read more about the secure payment and the Saltz guarantee on this page(how does it work/guarantee).

At the expected delivery date, we will verify with the buyer if the shipment has been received according to the previously agreed conditions and if the goods are in their hands. Then, we will transfer the funds to the supplier.

You can read more about this in article 7.5 of our ToS (Terms of Service).

With regard to the Proforma invoice, the Buyer will pay all banking and transfer costs. With regard to the Pay-out to the Supplier, Saltz will pay all banking and transfer costs.

During the day when we’re in the office (Amsterdam time), you can use the live chat located on the bottom right of the screen. You can also send us an e-mail at info@saltz.in, use the contact form or call us during office hours.

On the Saltz platform, you will place your order directly with the Supplier of your choice. It’s all integrated in the inquiry and chat module.

Yes, you can register as a producer or trader and add your products. After you have registered and are logged in, you can add products in your company dashboard by going to “My products”.

It’s possible that one of your colleagues controls the account, or that the company profile isn’t claimed yet. We are connected to lots of pharmaceutical databases it’s possible that your company is listed but not claimed by a person yet.

In any case, if you find yourself asking who is managing your account, reach us at info@saltz.in and we’ll sort it out with you.

You can earn Saltz points by completing your company dashboard and settling orders. For recurring orders, you’ll receive even more points. Suppliers with the most points will be on top of the result page.

No, only the CoA’s are downloadable by users that are logged in. For other certificates such as GMP it’s up to you whether or not you want to share this in the inquiry chat.

Yes you can! You can invite your colleagues in your company dashboard. They’ll receive an email with an invite, and you’ll each have your own login credentials.

Users will see that it’s available, yet only after logging in they will be able to download it.

Yes, please send an e-mail to info@saltz.in and we’ll help you out.

Yes, but you do need to check the “CoA” box from red to green. You can also decide to upload the CoA which is optional, but we notice suppliers with an uploaded reference CoA receive more inquiries than others who don’t upload it.

Of course, make sure you register as a trader and upload quality related documents of the producer for each product.

Multiple ways! If we’re in the office, you can use the live chat located on the bottom right of the screen. You can also shoot us an e-mail at info@saltz.in, use the contact form or call us during office hours.